Personal Information Collected

Personal information you provide:

• Contact details and account information, such as your first and last name, organization name, email address, and phone number.
• Financial and payment information, such as your costs, sales, your bank account details, billing or other financial information, and transaction history, to facilitate payments to or by you.
• Communications refers to the correspondence exchanged with you, including questions, feedback, or other interactions.
• Marketing data such as your preferences for receiving our marketing communications and details about your engagement with our website

Automatic data collection: We will automatically log and collect information about you, your computer or mobile device, and your interactions over time with our services, online resources, and communications

• Device data:  This refers to your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state or geographic area.
• Online activity: Data such as the pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engaged with our communications, such as our marketing emails, or clicked links or files within them.
• IP Address Collection: NWNS may collect IP addresses from survey respondents. The purpose of collecting this information is to prevent and protect against fraud and malicious activities, and to ensure the security of our website.
• Session Replay: NWNS may capture data to create a replay of your sessions when you use the NWNS website. This technology will record how you interact with and use the NWNS website to help us understand how individuals use our website, streamlineuser experience, and improve our products and services. 

We use cookies and similar tracking technologies to track website usage and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies include beacons, tags, and scripts to collect and track information and improve our website’s offerings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some portions of our service.

Information we obtain from other sources:

Social media information: We may maintain pages on social media platforms, such as Facebook, LinkedIn, Twitter, and Instagram. When you visit or interact with our pages on those platforms, you or the platforms may provide us with information through the platform.

Other sources: We may obtain personal information from other third parties, such as marketing partners, publicly available sources, and data providers.

Information we obtain from call recordings: We may record and store certain telephone conversations as part of our operations and to ensure the quality of our services. These call recordings enable us to review and evaluate customer interactions, enhance customer support, and train our employees to provide better assistance. We may record the call, use technologies to create call scripts and analyze the call to create follow-up actions and/or gauge customer satisfaction and sentiment. These call recordings are primarily used for the following purposes:

• Monitoring and improving the quality of our services
• Resolving any disputes or inquiries
• Training our employees to enhance customer support
• Maintaining accurate and comprehensive records of your interactions with us

How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of collection:

Providing Services: We use personal information to operate, maintain, and provide you with our services, including to facilitate payments. In particular, we use personal information to perform our contractual obligations between NWNS and your company.

Communication: It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our services, including by sending announcements, updates, security alerts, and support

Research and Development: We may use personal information for research and development purposes in our legitimate business interests, including to analyze and improve the services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and share it with third parties for our lawful business purposes to improve services renderedand promote our business. 

Marketing and Advertising: We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising purposes:

• Direct marketing: We may send you direct marketing communications as permitted by law, including email. You may opt out of our marketing communications if it’s not your liking.
• Interest-based advertising: We may engage third-party advertising companies like Google to display our ads on their online services. We may also share information about our users with these companies to facilitate advertising for our services to them or similar users on other online platforms.

Except where consent is required, we undertake such marketing and advertising on the basis of our legitimate business interests. 

Compliance and Protection: We may use personal information to comply with legal obligations and to defend ourselves against legal claims or disputes, including to:

• Protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
• Audit our internal processes for compliance with legal and contractual requirements and internal policies; enforce the terms and conditions that govern the services; prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and comply with applicable laws, lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities.
• To train our artificial intelligence tools. We may process personal information using artificial intelligence (AI) technologies, including generative AI, and we use this information for training machine learning models, natural language processing, large-language models and other relevant AI use-cases.

How We Disclose Personal Information

We may disclose personal information to the following entities. At your direction. We may disclose personal information to third parties as directed by you.

Service providers: Companies and individuals that provide services on our behalf or help us operate the services or our business (such as hosting, information technology, customer support, email delivery and website analytics services).

Professional advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Business transferees: Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any assets of the business or equity interests in, NWNS (including, in connection with a bankruptcy or similar proceedings).

Advertising partners: Third-party advertising companies, including for the interest-based advertising purposes described above, may collect information on the website through cookies and other automated technologies.

Authorities: Law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Privacy Rights and Choices

Opt-out of marketing communications: You may opt out of marketing-related emails and other communications using the unsubscribe link at the bottom of any marketing emails you have received. Please note you may continue to receive services-related and other non-marketing operational emails.

Online tracking opt-out: You can opt out of certain first and third-party cookies as described in our Cookie Statement.

Personal information requests: We also offer you choices to limit the personal information that we control. Depending on your location and the nature of your interactions with our services, you may be entitled to request the following in relation to your personal information:

Information about how we have collected, used, and disclosed personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.

• Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
• Correction of personal information that is inaccurate or out of date. Deletion of personal information that we no longer need to provide the services or for other lawful purposes.
• Additional rights, such as to object to and request that we restrict our use of personal information.

When contacting us via the Privacy Request Form or email, please indicate the following details: your full name, your country and state of residence and the right(s) you wish to exercise. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority per applicable laws. You are entitled to exercise the rights described above free from discrimination.

Limits on your privacy rights and choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Depending on where you reside, such as if you reside in the European Economic Area or United Kingdom, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred. When you launch an appeal, we will need to collect information necessary to securely process your appeal.

Other Sites and Services

Our services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of or representation that we are affiliated with any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on NWNS is securely stored within the NWNS-controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However, the Internet is an ever-evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, the use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Contact Us

If you have any questions about Our Company’s privacy policy the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email: sanjeev@nwns.ae